For what it’s worth, this is why prototyping in almost standard practice in our industry. Even though every project is different, as long as we’re iterative and fflexible, the testing should happen as a by-product of good design instincts.

Any way, keep up the great work, James; articles like this keep the discussion going in the right direction.

I’m glad you mentioned accessibility – albeit only in one place. This is an oft-overlooked area that can make such a difference.

Usability is always a funny topic – it will work better in different ways for different groups, on different projects. While I’m sad it hasent worked for most, it has certainly had a good outcome for me.